We are reaching out to inform you about an important safety matter regarding your purchase of the Joolz Aer² Car Seat Adapter Set.
At Joolz, the safety and wellbeing of children and parents is our highest priority. As part of this commitment, Joolz decided to recall all Joolz Aer² Car Seat Adapter Sets.
The Joolz Aer² Car Seat Adapter Set starts with serial number NL311- (as is shown on the picture below). These were sold between June 2025 and May 2026.
What we ask you to do:
Immediately stop using the Joolz Aer² Car Seat Adapter Set. This applies in all situations, even if you believe the Joolz Aer² Car Seat Adapter Set is properly attached to the Joolz Aer² stroller. The Joolz Aer² Car Seat Adapter may appear secure but could still be incorrectly locked (a "false lock").
This recall only affects the Joolz Aer² Car Seat Adapter Set. The Joolz Aer² stroller itself is not affected by this recall and may continue to be used safely without the Joolz Aer² Car Seat Adapter Set.
We offer a refund to customers who have purchased a Joolz Aer² Car Seat Adapter Set.
We will provide you with more information on how to apply for a refund and when a revised version of the Joolz Aer² Car Seat Adapter Set will become available in August to September 2026.