Important Safety Announcement

 

We are reaching out to inform you about an important safety matter regarding your purchase of the Joolz Aer² Car Seat Adapter Set.

At Joolz, the safety and wellbeing of children and parents is our highest priority. As part of this commitment, Joolz decided to recall all Joolz Aer² Car Seat Adapter Sets.

The Joolz Aer² Car Seat Adapter Set starts with serial number NL311- (as is shown on the picture below). These were sold between June 2025 and May 2026.

 

What we ask you to do:

Immediately stop using the Joolz Aer² Car Seat Adapter Set. This applies in all situations, even if you believe the Joolz Aer² Car Seat Adapter Set is properly attached to the Joolz Aer² stroller. The Joolz Aer² Car Seat Adapter may appear secure but could still be incorrectly locked (a "false lock").

This recall only affects the Joolz Aer² Car Seat Adapter Set. The Joolz Aer² stroller itself is not affected by this recall and may continue to be used safely without the Joolz Aer² Car Seat Adapter Set.

We offer a refund to customers who have purchased a Joolz Aer² Car Seat Adapter Set.

We will provide you with more information on how to apply for a refund and when a revised version of the Joolz Aer² Car Seat Adapter Set will become available in August to September 2026.

In the meantime, please keep your Joolz Aer2 Car Seat Adapter Set, as we may ask you to return it to us in order to process your refund.

For more details, please visit the link in our bio.

We thank you for your understanding,